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Services

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Softek is committed to offering the services that will guarantee your success and satisfaction. With that in mind we make available our experience and resources to our clients. Here our professionals will help you address all your needs and provide the answers to all your questions. Training, validations and technical support are just a few of the services we can offer. Please consider us as part of your Team. There are times when our customers ask for some special assistance. Common requests relate to installation, data analysis, development, integration, management and research. Softek’s Professional Services Group can provide a wide variety of services

Implementation Services

Softek's Implementation Services allow your company to make a smooth business migration from your current processes to the ISOtrain Products, avoiding project and learning curve delays while ensuring a successful, on-time deployment with accurate data.

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Validation Services and Solutions

Softek operates on a highly regulated environment and also remains in compliance with FDA, cGMP, CFR 21 and other regulatory requirements. That is why we know and understand your needs and challenges.

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Product Support Satisfaction

Customer satisfaction is a key factor to ISOtrain's success. Thus, our Customer Support Team consists of highly qualified and experienced product experts that are available –just a click away– to assist you. Our Support Team's goal is to understand your business needs, to provide quick responses and resolutions, and to ensure that all inquiries are fulfilled to satisfaction.

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Customer Education and Training

Softek's Education and Training Services help your staff to move forward and reach their full performance potential. Our services provide information and guidance that empowers your staff, making them productive and effective from day one.

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Hosting Services

Softek’s SaaS Hosting Services give your company all of ISOtrain Product Suite’s benefits without taxing your IT infrastructure and resources –no costly hardware maintenance, no inefficient deployments, no security breaches. Our services provide application transparency and event-free upgrades. We partner with you for a smooth ISOtrain experience, producing maximum results for optimal value.

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Professional Services

Softek’s Professional Services bring a wealth of experience and business insight to your organization. With resources well versed in the nuances of a complex and changing industry, we can assist you with your technological and managerial needs, providing tailored, flexible, effective solutions and answers to the most challenging issues you face.

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