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Product Support

Support Status Legend

  • Support Request
  • New Idea
  • Bug
  • Improvement
 

Product

Support

Customer satisfaction is a key factor to ISOtrain’s success. Thus, our Customer Support Team consists of highly qualified and experienced product experts that are available –just a click away– to assist you. Our Support Team’s goal is to understand your business needs, to provide quick responses and resolutions, and to ensure that all inquiries are fulfilled to satisfaction.

 

Everywhere Support Access

Since each customer has unique needs and every customer request is important to us, Softek provides an integrated Client Center, which grants anytime and everywhere access to our Support Team, support documents, guides, videos, and much more. ISOtrain’s Client Center also lets you manage all of your company’s inquiries by status and lets you track each inquiry from initiation to resolution.

Undiffused and Complete Service

Softek’s Headquarters proudly serves ISOtrain’s customer base, which includes over 125 countries. Instead of outsourcing, our own personnel provide support from a single central location, allowing us to manage all inquiries in strict confidentiality, to streamline customer support effectively and to expedite answers and resolutions. This business model has been successfully in place for over 20 years.

Softek’s Client Center offers you:

Client Center: Anytime, anywhere access to our Support Team, support documents, guides, videos –and much more– through our web site.

Immediate Assistance: Prompt contact upon submitting support or new feature requests through our Client Center, and additional conference or web conference assistance until request is completed.

Support Documents: Anytime access to documents containing known issues’ resolution, and other helpful information about configuration, database, or operating system related questions.

FAQs: Before submitting a request, use this support source to find answers to our worldwide clients’ most common questions.

Product Documentation: Just click to view Softek’s official QA Team documentation containing all ISOtrain’s Suite of Product’s patches and versions changes. Determine whether any upgrade will benefit your company, submit a request, and we will gladly and immediately take care of it.

Educational Resources: Tools to increase product and feature’s knowledge and understanding, including videos, guides, and scheduled webinars.

Want more information? Download our Products Brochure

SUPPORT FOR INDUSTRY STANDARDS

TIN CAN

AICC

SCORM